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The platform

One platform. Every front-line conversation.

Leasing, maintenance, and owner reporting are three different jobs that all fail the same way: someone has to be available, immediately, with full context. APM is that someone — and it never goes to lunch.

Leasing AI Maintenance Triage Owner Reports Controls Security Pricing

Deployment

Typical rollout for a 2,000-unit portfolio:

  • Days 1–3 · PMS connection, read-only sync
  • Days 4–8 · Policy, SLA, and escalation setup
  • Days 9–12 · Shadow mode against live traffic
  • Day 14 · Cut over, staff review queue live

Pillar 01 — Leasing AI

Every lead answered in under a minute, whatever time it is.

Renters shop the way everyone shops now: at night, on their phone, across five properties at once. The one that answers first usually wins. APM answers first, every time, then keeps the conversation going until there's a tour on the calendar.

  • Omnichannel intake

    Voice, SMS, web chat, email, and syndicated listing inquiries all land in the same thread with the same context. No lead sits in a channel nobody checks.
  • Real qualification, not a form

    Budget, target move-in, household size, pets, income, and voucher status — asked conversationally, validated against the actual availability in your PMS.
  • Tours booked against live availability

    APM holds the slot, confirms it, sends directions and access instructions, and reschedules no-shows without anyone touching a calendar.
  • Bilingual by default

    English and Spanish across every channel, with the same qualification logic and the same written record on the guest card.
  • Fair-housing guardrails

    Protected-class topics are blocked at the model level and every conversation is retained verbatim for audit. Nothing is paraphrased into the record.
41s
Median first response, any channel
31%
More tours from the same lead volume
24/7
Coverage with no on-call rotation

Pillar 02 — Maintenance Triage

Intake, diagnose, dispatch — before the on-call phone rings.

Most maintenance requests aren't emergencies, and most emergencies don't announce themselves clearly. APM reads the request the way an experienced maintenance supervisor would: it asks the follow-up question, looks at the unit's history, and decides what happens next.

  • Guided intake with photo evidence

    Residents describe the problem in their own words. APM asks for the photo, the model number, or the location that actually determines the fix.
  • Severity scored against your policy

    P1 through P3 assignment uses your own SLA definitions, plus habitability rules, weather, occupancy, and whether the unit has an open related work order.
  • Vendor dispatch from your bench

    Trade match, coverage area, current load, insurance expiry, and historical first-time-fix rate all factor into who gets the job.
  • Self-help that actually deflects

    Tripped GFCI, jammed disposal, thermostat batteries, reset breakers. Roughly one in six requests closes with a walkthrough and no truck roll.
  • Duplicate and cluster detection

    Four calls about the same building-wide water issue become one work order with four notified residents, not four dispatches.

Pillar 03 — Owner Reports

Month-end that takes twenty minutes instead of a weekend.

The hard part of owner reporting was never the numbers — it was writing the same twelve explanations, in twelve different formats, for twelve different owners. APM drafts all of them from your ledger and work order history, and waits for you to approve.

  • Sourced from the GL, not a spreadsheet

    Every figure traces back to a posted transaction. Click any number in the draft and APM shows the journal entries behind it.
  • Variance narrative written for humans

    Not "R&M +41%." Instead: which two work orders, at which buildings, why they weren't warranty, and what it means for next quarter.
  • Owner preferences remembered

    Format, level of detail, delivery day, and which line items each owner always asks about — learned from the reports you've already sent.
  • Your edits become the standard

    Rewrite a paragraph once and next month's draft matches your voice. Nothing sends without a person clicking approve.
6 hrs → 24 min
Typical monthly close, per portfolio
1
Approval click before anything sends
100%
Of figures traceable to a posted entry

Workflow & control

The AI has a job description. You wrote it.

Autonomy is a setting, not a philosophy. Every action APM can take is scoped by policy, capped by dollar amount, and reversible. Everything outside those bounds becomes a decision waiting for a human.

Approval queues

Concessions, repairs over your spend cap, lease exceptions, and anything a resident escalates land in a single queue with the full conversation, the unit history, and APM's recommendation attached.

Escalation rules

Route by property, portfolio, trade, time of day, or sentiment. A resident who says "attorney" or "unsafe" goes to a named role immediately, every time, with no AI reply sent first.

Full audit trail

Every message, decision, and dispatch is retained verbatim with the reasoning and the policy version that produced it. Exportable, searchable, and admissible in a dispute.

Security & data

Resident data is the most sensitive thing you hold.

APM is built to the standard our largest customers' security reviews demand: least-privilege access, encryption everywhere, no training on your data, and a written answer for every question on the questionnaire.

SOC 2 Type II

Audited annually against the security, availability, and confidentiality criteria. Current report and bridge letter available under NDA.

Encryption in transit and at rest

TLS 1.3 on every connection, AES-256 at rest, and per-tenant key isolation. Field-level encryption on payment and identity data.

Scoped PMS access

Read and write scopes are granted separately and per object type. You can run APM read-only indefinitely, and revoke any scope without a support ticket.

No training on your data

Resident conversations, ledgers, and documents are never used to train shared models. Your tenant's data improves your tenant's behavior only.

Retention you control

Set conversation and recording retention from 90 days to seven years per portfolio, with legal hold and per-resident deletion on request.

99.95% uptime

Multi-region failover with a documented degradation path: if APM can't reach your PMS, it keeps answering residents and queues the writes.

Pricing

Priced per door, not per seat.

You shouldn't pay more because you hired someone, and you shouldn't pay for a platform fee before it handles a single conversation. APM is a per-unit subscription that scales down as cleanly as it scales up.

Under 1,000 unitsFull platform, standard onboarding, shared support
1,000–5,000 unitsVolume rate, dedicated implementation, custom policy design
5,000+ unitsEnterprise terms, SSO and SCIM, named account team

All three pillars included

$1.50 per unit, per month — starting

One subscription covers leasing, maintenance, and reporting. No per-conversation charges, no per-seat licences, no charge for the residents you serve.

  • Unlimited resident conversations across every channel
  • Unlimited staff seats and approval reviewers
  • PMS connectors, REST API, and webhooks
  • Implementation and policy configuration included
  • Month-to-month after the first year
Talk to us about your portfolio

Final rate depends on portfolio size, channel mix, and PMS. We'll quote it in the first call.

Questions we get every week

The honest answers.

If yours isn't here, ask it in the demo — we'd rather tell you APM is a bad fit than sell you an eight-month implementation.

How long does implementation actually take?

Fourteen days is the median from kickoff to cutover for portfolios under 5,000 units, and it's the number we commit to in writing. Days one to three are the PMS connection and a read-only data sync. Days four to eight are policy work: your SLA definitions, spend caps, escalation paths, and voice. Days nine to twelve APM runs in shadow mode against live traffic so you can compare what it would have done to what your team did. Day fourteen you cut over. Larger portfolios with heavy customization run three to five weeks.

Which property management systems do you support?

APM ships bi-directional connectors for the major property accounting and operations platforms used by third-party managers and institutional owners, covering units, leases, residents, owners, vendors, work orders, and the general ledger. Where a native connector doesn't exist, we integrate through the system's REST API or a scheduled file exchange — that path adds about a week. We'll tell you exactly which category your system falls into before you sign anything.

What will the AI never do on its own?

It will not sign or modify a lease, approve a concession beyond your policy, authorize spend above your cap, make a fair-housing determination, deny an application, initiate eviction proceedings, or move money. It will not respond at all to a resident who raises a legal threat, a habitability complaint your policy flags, or a safety issue — those route straight to a person with the conversation attached and nothing sent first.

Do residents know they're talking to AI?

Yes. APM identifies itself in the first message of every conversation and any resident can ask for a person at any point, which routes immediately. We've found disclosure has no measurable effect on resolution rate — residents care that the answer came in ninety seconds, not who typed it. Recording and disclosure language is configurable per state to match your compliance requirements.

What happens when it doesn't know the answer?

It says so and escalates. APM is tuned to hand off rather than guess: if confidence drops below your threshold, if the question touches an unconfigured policy, or if the resident's request has no precedent in your portfolio, the conversation moves to the review queue with a summary and a suggested reply your team can send in one click. Roughly 6% of conversations end this way, and that number falls as your policies fill in.

Does this replace my leasing agents and service coordinators?

Not in any deployment we've run. What changes is what those roles spend the day on. Leasing agents stop chasing voicemails and start running tours that are already qualified. Service coordinators stop reading intake paragraphs and start managing vendor performance and the genuinely hard calls. Our customers overwhelmingly use the capacity to take on more doors rather than reduce headcount — the average portfolio grew 19% in the first year on APM without adding front-line staff.

See it on your portfolio

Watch it work on your own traffic.

Send us an anonymized week of leasing and maintenance volume. We'll run APM against it and show you, message by message, what would have been handled, what would have been escalated, and where the hours went.

  • A 30-minute working session, not a slide deck
  • A written implementation plan with a go-live date
  • Security documentation available under NDA
  • Pricing from $1.50 per unit, per month

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